The Level of Satisfaction of the Health Services Offered by the Comprehensive Health Care Center

Abstract

Problem statement: Health care in Jordan and planning for health policies especially in sector of comprehensive health centers. Approach: This study aimed to explore the level of satisfaction of those who beneficiaries from services which offered by health care center at Suweileh region, west Amman. The study was implemented on four controlled variables: Transportation means to medical center, distance from home to center, number of visits the center and waiting time at center. A system random sample estimated 25% of services recipients, author analyzed the data used: frequencies, percentages, means, standard deviation, and T test for one sample. Results: The results revealed that 50% of beneficiaries used public transportation buses, average of distance from home to center was between 4_6 kilometers, more than 62% of people included in sample visited the center 2_3 times, 80% of them waited in center not more than half an hour. Conclusion/ Recommendations: The study revealed that an excellent of health care services offered by the center, there was a strong relationship between center and recipients of health services. Specialists in this area of study must conduct more studies on such centers which give decision makers headlines to improve planning towards enhancement and development comprehensive health care centers.