KPIs and Sustainability of Inspection Services SMEs in Foreign Trade

Abstract

This research seeks to determine whether Key Performance Indicators (KPIs) that incorporate sustainability in small and medium-sized companies (SMEs) of inspection services improve their competitiveness and sustainability in the market with the mix of Triple Bottom Line (TBL) strategies. For this, the best sustainable KPIs can be collected, empowering companies to follow unique steps since the application models of these indicators do not present uniformity for all organizations. The methodology used is a descriptive and exploratory study with a corresponding literary review, using data collection instruments such as a survey that projected the internal perspective of SMEs and their importance of applying sustainability at the micro and macro level and of the instruments for the formation of a manageable set of KPIs that fit the size of the company, in addition to presenting data on the best way to determine sustainable KPIs. The results show that there is no standard model to apply these indicators in a certain company.